Returns, Refunds, Cancellations, and Exchanges Policy – Cosmitech

At Cosmitech, your satisfaction is our top priority. We strive to provide you with the best shopping experience, but if you face any issues with your order, we are here to help.

What We Will Do Together

Step 1:
If you’ve received the wrong, expired, or damaged product(s), please raise a return or replacement request within 7 days from the date of delivery.

• Submit your request along with your order and contact details.

• You may also raise a request through our support channel.

⚠️ Note: For damaged or missing products, please raise a return/replacement request within 2 days of delivery.

Step 2:
Allow us 2 working days to review your return request.

Step 3:
After review, we will arrange for our courier partner to pick up the product(s) from your location.

Step 4:
Once we receive your product(s), we will verify them and initiate the replacement or refund based on stock availability.

Conditions for Return or Replacement

We accept returns/replacements under the following conditions:

• Wrong product delivered

• Expired product delivered

• Damaged product delivered (physical damage, tampered product, or packaging)

• Incomplete order (missing products)

Conditions Where Returns/Replacements Will Not Be Accepted

• Products that are opened, used, or altered

• Missing original packaging (mono cartons, labels, etc.)

• Requests raised after 7 days of delivery

• Damaged or missing product reported after 2 days of delivery

How Are Returns Processed?

• Once your return request is approved, we will arrange a pickup within 5–7 business days.

• The item will be sent to our warehouse for a quality check.

• Upon approval, we will initiate your refund or replacement.

• In case of a replacement, the product will be delivered within 7–8 business days.

Order Cancellations

Customers may cancel their order at any time before dispatch.

Refund Process

• Prepaid orders: Refunds will be credited to the original payment method within 3–5 working days.

• Cash on Delivery (COD) orders: Customers must provide bank account details for the refund.

Refund Timeline

• Canceled orders: Refunds are processed within 3–5 working days.

• Returns: Refunds are processed only after the returned product passes the quality check.

Partial Order Returns

Yes, you can return eligible products from your order within 7 days of delivery.

Contact Us

If you have any questions or need support regarding returns, refunds, or cancellations, reach out to us:

📧 Email: cosmictechx6@gmail.com
📞 Phone: +91-7904645491
🏢 Address: No:403, Gera Imperial Alpha, Grant Road, Kharadi, Vadgaon Sheri, Pune, Pune City, Maharashtra, India – 411014
Company Name: COSMITECHX SOLUTION OPC PVT. LTD.