Privacy Policy – Cosmitech

At Cosmitech, we are committed to protecting your privacy online. This Privacy Policy explains how we collect, use, and share information through our website and services, operated by COSMITECHX SOLUTION OPC PVT. LTD. By using our site, you agree to the terms of this policy. Please read it carefully to understand how your personal information is handled.

Information We Collect

During Registration

When you register on our site, we may collect:

• Name

• Address

• Phone number

• Email

• Gender

• Date of birth

• Style and product preferences

Account and Transaction Information

To provide services such as payments and deliveries, we may collect:

• Billing and delivery addresses

• Credit/debit card details (processed securely via payment gateways)

• Bank account details (for refunds, if applicable)

• Order and shipment tracking information

This information is used only for completing your transactions, processing returns/refunds, and ensuring timely delivery.

User Activity

We collect details such as:

• Product preferences and purchase history

• Delivery instructions

• Returns, disputes, and customer support interactions

Browsing Information

We collect technical data such as:

• IP address

• Browser type and operating system

• Pages viewed and session duration

User Interaction

We track:

• Clicks, scrolls, conversions, and interactions

• Real-time usage analytics to improve experience

How We Use Your Information

We use the collected data for purposes including:

• Verifying your identity

• Providing and managing our services

• Enhancing and customizing your shopping experience

• Sending promotional offers, updates, and notifications

• Monitoring fraud and misuse of services

• Complying with legal or regulatory requirements

• Offering real-time order tracking

Sharing Your Information

We may share your information with:

• Payment gateways, logistics, and service providers

• Vendors and affiliated companies for processing orders

• Regulatory, legal, or insurance authorities when required

• Employees, contractors, or trusted third parties for service purposes

• Public platforms if you voluntarily upload content

• Other companies during mergers, acquisitions, or partnerships

If we collaborate with third parties to provide additional products/services, their privacy policies will also apply.

Cookies & Similar Technologies

We use cookies and similar tools to:

• Remember preferences

• Analyze site usage and performance

• Enhance navigation and user experience

You can control cookie settings through your browser.

Security of Your Information

We adopt strong measures to protect your personal data, including:

• SSL encryption for secure data transmission

• Secure servers and firewalls

• PCI-DSS compliant payment gateways

• Role-based restricted access to sensitive data

• Regular audits and security reviews

While we strive to maintain industry-standard protections, no system is completely secure. Please keep your account credentials confidential.

Service Announcements

We may send important service-related communications, such as:

• Order updates

• Security alerts

• Policy changes

If you opt out of promotional emails, we will respect your choice and ensure only essential notifications are sent.

Children’s Privacy

We do not knowingly collect information from individuals under 18. Parents and guardians are encouraged to monitor children’s online activities.

Data Retention Policy

We retain user data for 12 months or as long as needed to fulfill the purposes in this Privacy Policy, unless a longer retention period is required by law.

• Data related to accounts, transactions, and activities may be kept for compliance purposes.

• After the retention period, data is securely deleted or anonymized to remove personally identifiable details.

Policy Updates

We may update this Privacy Policy from time to time. Any updates will be posted on our website, and continued use of our services implies acceptance of the revised terms.

Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: cosmictechx6@gmail.com
📞 Phone: +91-7904645491
🏢 Address: No:403, Gera Imperial Alpha, Grant Road, Kharadi, Vadgaon Sheri, Pune, Pune City, Maharashtra, India – 411014
Company Name: COSMITECHX SOLUTION OPC PVT. LTD.